Comments on: Troubleshooting OBIEE : Connectivity and Server Issues

By: Prasenjit

Prasenjit — Wed, 24 Jun 2009 21:08:31 +0000

Hi Mark,

Good article.
It is helpful to debug the OBIEE server related issues.

Thanks
Prasenjit

By: Madhu

Madhu — Sat, 20 Jun 2009 05:36:17 +0000

Hi Mark,

Excellent Post, i really appreciate.
Please keep post..

Thanks,
Madhu

By: swetha

swetha — Mon, 15 Jun 2009 16:26:03 +0000

Hi Mark,

Good Article. We are using external authentication(ldap) for user login. We keep getting following errors frequently

Unable to Log In
Odbc driver returned an error (SQLDriverConnectW).
Error Details
Error Codes: OPR4ONWY:U9IM8TAC
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004] [nQSError: 10018] Access for the requested connection is refused. [53003] LDAP bind failure: Can’t contact LDAP server. (08004)

Please let me know how we can troubleshoot the issue. For same LDAP bind parameters users are able to login most of the time.

Thanks,
Swetha

By: Chris

Chris — Wed, 10 Jun 2009 05:33:02 +0000

Yes there are quite a few server dependencies. We send out a lot of briefing books using delivers and we will also see some port contention issues where it will stop sending although the services still appear to be up.

So monitoring definitely becomes more than just looking in a log file especially when you are talking about automated processes. For the scheduler I tend to make myself a recipient for a nunber of iBots throughout the day. If I stop receiving I know there is an issue.

I wonder whether Oracle will introduce more sophisticated application monitoring in the next release.

By: James

James — Thu, 28 May 2009 17:35:39 +0000

Log files can be cumbersome to me if I’m not constantly watching them, so some of my favorite tools I use to check availability of my running services are tools to check that an OBIEE port is listening.
In development on my Windows pc I use a free utility called fport, downloadable from the web. It displays a list of ports that are listening on my pc, and the applications that are using them. My command looks something like:
fport /p | find “OracleBI”
5804 NQSServer -> 9703 TCP C:\OracleBI\server\Bin\NQSServer.exe
4296 sawserver -> 9710 TCP C:\OracleBI\web\bin\sawserver.exe
5968 sawjavahostsvc -> 9810 TCP C:\OracleBI\web\bin\sawjavahostsvc.exe

On Linux, I use the “nmap” utility as the root user to tell me if things are open:
nmap -p T:9703,9704,9710,9810,23791 localhost
Interesting ports on 127.0.0.1:
PORT STATE SERVICE
9703/tcp open unknown
9704/tcp open unknown
9710/tcp open unknown
9810/tcp open unknown
23791/tcp open unknown

I know that if any of my ports are not listening, then I need to check something out.

Thanks for your excellent guidance.

By: Ram

Ram — Wed, 27 May 2009 21:03:01 +0000

Mark,

Good article and I have a question,
how do we go about setting up a process to monitor BI services and notify admin/users when services go down.

Thanks,
Ram

By: @lex

@lex — Wed, 27 May 2009 16:33:25 +0000

Hi Mark,

looks like you are having fun in Singapore ;-)

But seriously: many thanks for the great posts (this and the former one).

have a great day

@lex