December 18th, 2013 by Adam Seed
As well as offering consulting and training around Oracle’s BI, DW and EPM products, Rittman Mead also provide managed services and support around these products for customers around the world. We’re just about to move over to a new service desk system based on Atlassian Jira, and as part of our final “soak test” we’re going to open up the service publicly for the next 24 hours, taking on public OBIEE support requests on a “best endeavour” basis.
From mid-day today (Wednesday, 18th December 2014, UK time) through to mid-day tomorrow, you can register here and then raise a support ticket, and we’ll endeavour to answer your query over the next few days. As you’d expect, there are a few conditions; you must register with your work email address, and not one from Gmail, Yahoo, Outlook.com etc, and whilst we’ll try and answer your query, there are no promises and we may have to limit replies and accepted tickets. Full details of the offer, and for our global managed services, are on our support page here including terms and conditions, how to register and how to raise a ticket.
UPDATE: Thanks for your interest in our support system. We have now closed registration…
Keep checking back here for future support offerings! Thanks and have a great Christmas and New Year.