Premier Oracle BI, DW and EPM Support from Rittman Mead

There are a combination of factors that make the typical BI environment unique. This in turn leads to challenges that are unique and is why BI implementations are carried out by specialist BI teams. Exactly the same factors create challenges for supporting BI environments and is why Rittman Mead are now offering a range of BI support service offerings.

Rittman Mead leverage their specialist in-depth knowledge of Oracle BI & EPM solutions in order to provide a range of premier support offerings. The service combines on-site consultation, dedicated BI and EPM consultants and the latest tracking and support tools.

A choice of support offerings is available to meet varying client needs.

Bronze

Scenario: Your organisation’s BI development team have a number of ad-hoc questions and issues with their on-going development and/or maintenance.

This is a framework agreement based upon a standard consulting model from which to provides support services rapidly as required.

Silver

Scenario: Your organisation has an existing Data Warehouse and/or BI reporting system and you need support to maintain its day to day running.

A support team is provided based upon the clients specific requirements. The support team will provide up to 24 hours a month monitoring, support, defect resolution and ongoing development using Trac and the Rittman Mead Support Tools. Includes all the installation and configuration of Support Tools, kick-off meetings and knowledge transfer. This service is provided on a flat fee basis.

Gold

Scenario: Your organisation has just a large investment in Data Warehousing and/or Business Intelligence and needs expert-level services to drive continuous improvement and maximise the value from your investment.

Using this approach Rittman Mead is able to schedule specific resources to meet the clients needs. Clients can also be eligible for regularly scheduled quarterly on-site visits. The service provides monitoring, support, defect resolution and ongoing development using Trac and the Rittman Mead Support Tools. Each month the client purchases a minimum of 40 hours. This amount can be lowered or raised on a monthly basis. Includes all the installation and configuration of Support Tools, kick-off meetings and knowledge transfer. Hours that are not used are carried forward for a maximum of three months. This service is provided on a flat fee basis.

To discuss your Oracle BI/EPM implementation and the support service that will match your needs please call (0)8446 697 995 in the UK or (888) 631 1410 in the US, or send us an email at info@rittmanmead.com.

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